8:00 a.m. - 8:45 a.m.

Opening Keynote Address

Engaging our People to Drive Transformation

The healthcare experience is changing, so it’s time for leaders in the industry to communicate vision and build engagement. As Baylor Scott & White Health CEO Jim Hinton says, it is not about just having the right plan, but rather gaining wide acceptance and engagement around that plan that drives true effectiveness.

Hinton knows this firsthand – Baylor Scott & White, the largest not-for-profit health system in Texas, recently rolled out "Ambition, Values and Strategy" and a creative “Commitment program” to its 47,000+ employees in North and Central Texas. The organization not only wanted to increase employee engagement, but drive a personal connection to the organization along the way.

With every successful solution comes the opportunity to learn from its execution. How do healthcare organizations continually engage employees of various generations and roles in today’s challenging healthcare environment? More importantly, how can that engagement help fuel the healthcare industry’s transformation? During this keynote, Hinton shares his experiences and answers the pressing questions around employee engagement and driving continued care across a changing landscape.

Jim Hinton

Chief Executive Officer

Baylor Scott & White Health

James (Jim) Hinton has been the Chief Executive Officer of Baylor Scott & White Health LLC since January 16, 2017 and served as its president from January 16, 2017 to September 2017. Jim served as the Chief Executive Officer and President of Presbyterian Healthcare Services, Inc. from July 1995 to January 2017, and as Chief Operating Officer of Presbyterian Healthcare Services, Inc., for three years. He has been with Presbyterian for 25 years and has the distinction of being New Mexico's longest tenured healthcare Chief Executive Officer. He is recognized both locally and nationally for his exceptional leadership.