10:15 a.m.-11:15 a.m.

Concurrent Session

Enhancing the Employee Experience: Going Beyond Culture and Engagement

In a digital world with increasing transparency, employees expect a productive, engaging, enjoyable work experience. Rather than focusing solely on engagement and culture, the goal of many leading organizations is to improve the employee experience supported by a new feedback tools, wellness and fitness apps and employee self-service technologies. Through new approaches such as design thinking and employee journey maps, HR departments are now focusing on understanding and improving this complete experience and using tools such as employee net promoter scores to measure employee satisfaction. A productive, positive employee experience has emerged as the new contract between employer and employee.  This presentation will discuss how HR is refocusing its efforts on building programs, strategies, and teams that understand and continuously improve the entire employee experience. Key issues to be covered, include:

  • What does the healthcare workforce want and expect from its workplace experience?

  • How does the preferred healthcare workforce experience differ from the preferred healthcare consumer experience?

  • What contributes to the optimum healthcare workforce experience—from food and workspace, to technology and flexible work arrangements?

  • How can healthcare employers transform so-called perks into drivers of clinical and business performance?

  • What role will workforce experience play in the healthcare workplace of the future?

  • Making employee experience a priority

  • Updating engagement tools to understand what employee expect and value


Alex Kacik


Modern Healthcare



Cathy Fraser

Chief Human Resources Officer

Mayo Clinic


Cheryl Levy

Chief Human Resources Officer

Encompass Health

Joseph Moscola

Senior Vice President and Chief People Officer 
Northwell Health