10:30 a.m. - 11:30 a.m.

The Healthcare System of the Future and the Changing Nature of Work: Implications for Human Resource Leaders       


The vast array of new technology is re-engineering how employers interact with their employees, posing opportunities and challenges with each technology adoption. With a push toward smarter healthcare organizations, how will human resources leaders seamlessly embrace technology while keeping its core goal of the patient in mind?

Key topics include:

  • Automation’s impact on organizational hierarchies in effort to foster more human engagement

  • Technology’s role in performing tasks otherwise performed by humans

  • HR’s role in leading their organization’s recruitment, hiring, and retention efforts amid industry change



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Susanna Mlot


Axiom Consulting Partners

For over thirty years, Susanna has brought vision and new human capital models to thinking about people resources in healthcare. Susanna’s expertise includes all aspects of people strategy and programs, as well as business strategy de-velopment. Susanna has recently served as interim Chief Human Resources Officer at VCU Health where she led implementation of a new service delivery model; helped address escalating clinical vacancies; and achieved record-level compliance on two major initiatives. Susanna also served as lead consultant in the historic multi-year change initiative at Kaiser Permanente, involving 100,000 physicians, unionized employees, and managers. She is a co-founder of Axiom Consulting.



Sheldon Arora
Chief Executive Officer
LiquidAgents Healthcare

Sheldon is the founder of the Texas-based healthcare recruitment firm LiquidAgents Healthcare. He was first bitten by the entrepreneurial bug in 1997, when he founded IT staffing firm Esoftsolutions Inc. Six years later he found LiquidAgents, where he currently serves as chief executive officer. LiquidAgents Healthcare has won more than 50 awards on the national, regional and local levels. Sheldon has launched and invested in nearly a dozen healthcare industry businesses. His vision to change the entire healthcare staffing industry for the better is based on his passion for finding creative solutions to improve quality, reduce cost and deliver more to the bottom line.


Darci Hall

Interim Chief Learning Officer

Providence St. Joseph Health

As chief learning officer, Darci is part of Providence St. Joseph Health Human Resource and Talent Organization where she is responsible for setting strategic direction for the learning experience caregivers consume and for the delivery and implementation of the Information and Technology Management portfolio. Darci and her team work closely with caregivers and executives to ensure that these learner-centric solutions enable workforce excellence today and into the future.